Our returns policy is simple, if you are not satisfied with your purchase for whatever reason, you will have up to 100 days to return it back to us for a refund, exchange or store credit. This is just a part of our service guarantee to our customer.

In order to process a Return/Exchange, you may send your query to cs@brilliantco.com.au with your Order number in the subject for reference.

Return & Exchange Terms & Conditions
1. All return shipping charges must be paid by the customer.   
2. Items returned without authorisation will not be accepted.
3. The time frame for return & exchange must not exceed 100 days from when the original order was placed.
4. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
5. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
6. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
7. Due to reasons pertaining to hygiene, earrings cannot be returned.

Any breakage, damage or gradual degradation of the jewellery due to normal wear, is not covered by this guarantee.

BEDDING AND FOOTWEAR

Please keep in mind that we have a different return policy for bedding and footwear items. We are happy to accept change of mind returns if requests are made within 30 days of it being delivered to you. After this period we won't accept returns for unwanted items so please get in touch with us as soon as you can! Hygiene and our customers' safety is very important so please ensure all returns are not used and in their original condition.